Michael Smith

Chief Product & Innovation Officer, Darwin CX

Michael Smith is Co-founder and Chief Product & Innovation Officer at Darwin CX, where he leads product strategy, AI innovation, and the evolution of the company’s subscription technology platform. A seasoned technology entrepreneur, Michael has founded and sold two successful startups and led digital transformation initiatives for global brands including General Mills, Pfizer, and Hockey Canada. Today, he is focused on applying agentic AI, automation, and data intelligence to help media and subscription businesses modernize, innovate, and grow.